This Privacy Policy explains how Esoterra Global LLC ("Esoterra Global," "we," "us," or "our") collects, uses, discloses, and protects information when you use our websites, applications, and related services (collectively, the "Services"). By using the Services, you agree to the practices described in this Privacy Policy.
1) Information We Collect
We may collect the following categories of information:
- Account and contact information: name, email address, phone number, company, username, and similar identifiers you provide.
- Authentication and security data: login timestamps, device identifiers, IP address, account activity, and security events.
- Content and communications: messages, submissions, files, or other content you create, upload, transmit, or store through the Services.
- Payment and billing information (if applicable): billing contact info and transaction metadata. (Payment card details are typically processed by a third party processor.)
- Usage and technical data: logs, browser type, pages viewed, referring URLs, performance data, and crash reports.
- Cookies and similar technologies: to remember preferences, improve performance, and understand usage patterns.
2) How We Use Information
We may use information for the following purposes:
- Provide, operate, maintain, and improve the Services.
- Create and manage accounts, authenticate users, and provide customer support.
- Send transactional messages such as verification codes, password resets, security alerts, and service notices.
- Monitor, prevent, and investigate fraud, abuse, security incidents, and illegal activity.
- Comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of others.
- Conduct analytics, research, and development, including improving features and user experience.
- Where permitted by law, communicate with you about updates, changes, and information related to the Services.
3) How We Disclose Information
We may disclose information in the following circumstances:
- Service providers: hosting, analytics, customer support tools, email/SMS delivery vendors, security providers, and other vendors who process data for us.
- Legal and safety: if required by law, subpoena, court order, or to protect the safety, security, and rights of users, the public, or Esoterra Global.
- Business transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
- With your direction: when you request or authorize sharing (for example, integrations you enable).
- Aggregated or de-identified information: we may share information that cannot reasonably identify you.
4) SMS Specific Disclosures
- Program: Esoterra Global account notifications (2FA, password reset, security alerts, service notices).
- Message frequency varies.
- Reply STOP to opt out, HELP for help.
- Message and data rates may apply.
- We may use third party providers to deliver SMS (for example, carriers and messaging platforms).
5) Cookies and Analytics
We use cookies and similar technologies to operate the Services and to understand usage. You can control cookies through your browser settings. Disabling cookies may affect functionality.
6) Data Retention
We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. We may retain and use aggregated or de-identified information without limitation where permitted by law.
7) Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is guaranteed to be 100 percent secure.
8) Your Choices and Rights
- Account settings: you may update certain account information within the Services (if available).
- SMS opt out: reply STOP to unsubscribe from SMS. Reply HELP for assistance.
- Access, deletion, correction: depending on your location, you may have rights to request access, correction, or deletion of your information.
- Do Not Track: browsers may offer DNT signals; we may not respond to all DNT signals.
9) Children
The Services are not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us.
10) International Users
If you access the Services from outside the United States, you understand your information may be processed and stored in the United States or other locations where our service providers operate.
11) Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date will reflect changes. Continued use of the Services after an update constitutes acceptance of the updated policy.
12) Contact Us
Esoterra Global LLC
Attn: Privacy
Address: 1003 Forest Home Drive Houston Texas 77077
Email: [email protected]
Support: [email protected]